About the role
Inbound calls and email queries for a portfolio of European clients, worked from published scripts against a quality framework scored weekly. The first month is entirely training: nobody arrives already knowing the systems, and nobody is expected to.
What you would do
- Answer inbound voice and email queries against published service levels
- Log every interaction accurately in the case management system
- Escalate issues outside the script to the relevant team lead
- Take part in weekly quality scoring and coaching sessions
What we are looking for
- Fluent spoken and written English
- Comfortable working a European shift pattern
- No prior contact-centre experience required
Specific to this role
- Shift allowance on top of base pay
- Full training provided in month one
